Privacy Policy
Effective: NOV 2 2021
Introduction
Our privacy policy will help you understand what information we collect at CGNET, how CGNET uses it, and what choices you have. When we talk about "cgnet", "we", "the service" or "the application" in this policy, we are referring to CG Communication Ltd., the company which provides Internet Services all over Nepal.
1. Collection of personal information
- We will, from time to time, receive and store personal information you enter onto our Application, provided to us directly or given to us in other forms.
- You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
- Additionally, we may also collect any other information you provide while interacting with us.
2. How we collect your personal information
- We collect personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our Application and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
3. Use of your personal information
- We may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
- The Application may make third party social media features available to its users. We cannot ensure the security of any information you choose to make public in a social media feature. Also, we cannot ensure that parties who have access to such publicly available information will respect your privacy.
- We may contact you by a variety of measures including, but not limited to telephone, email, sms or mail
4. Software Application
- When you use our Application
- Camera and Storage
- Cookies
- Automatic collection
- Read / Write Contacts
- Get Accounts
- Geo-location
- CGNET Connect Ops (Staff Tracking)
- Op out right
- Changes to Privacy Policy
When you use our Application, we may collect certain information such as mobile unique device ID, the IP address of your mobile device, mobile operating system, the type of mobile internet browsers you use, and information about the way you use the Application. This information is used in an aggregated manner to analyse how people use our Application, such that we can improve our service.
We uses the built-in camera and storage to capture, store and submit the information through application. It may be any type of document or images which are mandatory and must be submitted by all.
We may from time to time use cookies on our Application. Cookies are very small files which a website uses to identify you when you come back to the Application and to store details about your use of the Application. Cookies are not malicious programs that access or damage your computer, tablet or smartphone. Most devices automatically accept cookies but you can choose to reject cookies by changing your device settings. However, this may prevent you from taking full advantage of our Application.
The Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile internet browsers you use, and information about the way you use the Application.
Our Application may, read and write the contact details on necessity.
Our Application may, need to access the list of accounts from the Accounts Service.
When you visit the Application, we may use GPS technology (or other similar technology) to determine your current location in order to determine the city you are located within to improve the user experience and display a location map with relevant advertisements. We will not share your current location with other users or partners.
For our internal staff application, CGNET Connect Ops, we collect and track real-time location data to monitor field staff while on duty, assign service tasks, and verify on-site visits when serving customers. This information is strictly used for internal operational purposes.
You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
Please be aware that we may change this Privacy Policy in the future. We may modify this Privacy Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board or in the application. Please check back from time to time to review our Privacy Policy.